The short version
There are no refunds. The 14-day free trial is there so you never have to pay for something you haven't already used.
Why it works this way
Every feature is open during the trial and no card is required to start one. By the time you pay anything, you have already run real sessions, real invoices and real bookings through LISTN STUDIO and know whether it suits how you work.
That is a better deal than a refund window, and it is why we don't offer one.
What that means
- Subscription fees are not refundable, in whole or in part, monthly or annual.
- Cancelling stops future charges. It does not refund the period you are already in.
- You keep full access until the end of the period you have paid for.
- Unused time, part-months and quiet months are not credited.
- Changing to a cheaper plan takes effect at your next renewal, not immediately.
Cancelling
Cancel any time from Billing. It takes effect at the end of the current period — nothing is cut off the moment you click.
Your records stay yours either way. You can export everything you hold here, at any time, from Settings → Your data.
When we WILL refund
A blanket rule with no exceptions would be unfair, so:
- Charged twice for the same period. We refund the duplicate.
- Charged after you cancelled. We refund it.
- A fault on our side that made the service unusable for a meaningful stretch, and we couldn't fix it.
- Where consumer law in your country requires a refund regardless of what this page says.
Write to us and we will sort it out. You will not have to argue.
Money your own clients pay you
This page is about what you pay LISTN STUDIO. It has nothing to do with what your clients pay you.
Deposits and invoice payments from your clients go straight to your own Stripe account. LISTN STUDIO never holds that money. Refunding a client is done from your Stripe dashboard, and the cancellation terms that apply are the ones on your own booking page, which you write.
Questions
Ask before you subscribe rather than after. We would much rather answer a question than take money from somebody who turns out not to need this.